Last Updated: July 21, 2025
Return and Replacement Policy
At Cromulent Private Limited, we are committed to ensuring your satisfaction with our products. Please note the following regarding our shoe replacement policy:
Replacement Only: We offer replacements for defective or damaged shoes, subject to inspection and verification by our team. Replacements are available within 30 days of purchase, provided the shoes are unworn, in their original condition, and accompanied by proof of purchase.
No Returns or Refunds: We do not offer returns or refunds for any purchases. All sales are final. How to Request a Replacement: To initiate a replacement, please contact our Customer Service Department at support@cromulent.com with your order details and a description of the issue. Our team will guide you through the process.
Privacy Policy
Cromulent Private Limited, along with its subsidiaries, parent, and affiliated companies (“we” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and manage your information through our website, customer service interactions, retail stores, and marketing promotions.
Information We Collect
We collect information you provide when you:
Visit our website (www.cromulent.com) Contact our Customer Service Department Shop at our retail stores Participate in our marketing promotions or sweepstakes This may include personal details such as your name, email address, phone number, billing information, and purchase history. How We Use Your Information We use your information to: Process and fulfill your orders Communicate with you about your purchases or inquiries Improve our products, services, and website functionality Send you promotional offers and updates (with your consent) Ensure compliance with legal and regulatory requirements Your Choices You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us at marketing@cromulent.com. Third-Party Websites We are not responsible for the content or privacy practices of third-party websites linked to or from our website. Changes to This Policy We reserve the right to modify, update, or discontinue any portion of this policy at our discretion. Any changes will be reflected with an updated “last updated” date at the top of this policy. Continued use of our website or services after changes are posted indicates your acceptance of the updated policy. Contact Us For any questions or concerns regarding this policy, please contact our Customer Service Department at support@cromulent.com. By using our website or services, you acknowledge that you have read, understood, and agreed to this policy.